Warranty & Return

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America's Best Doc Cam Warranty

  • 5-year limited warranty*
  • 5-year free 2-way RMA shipping*
  • 5-year worry-free standard advanced replacement*
  • Dedicated training staff
  • Technical support

Each day over ½ million classrooms use AVer solutions to inspire the next generation of engineers, doctors, artists and entrepreneurs. We are honored to be part of the future in the making. That's why offering America's best doc cam warranty isn't simply about having the best warranty in the industry. It's about making sure that we build products worthy enough to be the choice of educators and that our products stand up to years of constant use. It's why we have spent years making sure that we anticipated, tested and fixed any issue, no matter how big or small. America's best doc cam warranty is our pledge to you to always maintain a high degree of quality and reliability.

* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below.

Advanced Replacement Program* and Free 2-way RMA shipping*

AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the entire duration of our product's standard warranty. This provides you with a rapid resolution and minimizes any downtime. AVer will even ship you a replacement system, before you ship back the defective unit. We will also take care of any associated shipping costs with our free 2-way RMA shipping assistance. Simply call our toll-free customer service line hotline at 1-877-528-7824 and we will help you with this process along with sending you a pre-paid shipping label for the return of our document camera. All you need is the product serial number and you are all set.

* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below
*Click here for Warranty Service for Canada
Once the product is declared faulty by Technical Support, the faulty product must be returned (at the customer’s expense) to AVer. Following receipt, inspection and approval by AVer, the product will either be repaired or replaced at the discretion of AVer, and the replacement product will be sent to the customer at AVer’s expense.

Warranty and Return Policy

NOTE: The below policy relates to AVerVision Document Cameras.

Parts and Labor Warranty

AVer Information offers a 5 year warranty on all current AVerVision F series, AVerVision M series, AVerVision 300AFHD and AVerVision PL series Document Camera. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. The following products are also covered by the "Worry Free" Advanced Replacement Program: AVerVision F70W, AVerVision F50-8M, AVerVision F17-8M, AVerVision 300AFHD, AVerVision M70HD, AVerVision M17-13M Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Document Camera Accessories and AVerKey product from the date of purchase unless otherwise stated.
* Available for Continental USA/Alaska/Hawaii Only.

Document Cameras Warranty Table

Product "Worry free" Advanced replacement for duration of warranty 2-way Free RMA Shipping for duration of warranty 5 Year Product Warranty 2 Year Product warranty 5 year Power adapter warranty 1 Year Power adapter warranty 1 year all other accessories (cables, remote controls, LED Light modules, etc)
M17-13M    
F70W
(1 yr for battery)
   
F17-8M    
F50-8M    
M70HD    
U50     N/A N/A
U70+        
300AFHD    
All other models Please contact AVer's support team for warranty information

 

Discontinued Document Cameras Warranty Table

Product "Worry free" Advanced replacement for duration of warranty 2-way Free RMA Shipping for duration of warranty 5 Year Product Warranty 3 Year Product Warranty 2 Year Product warranty 5 year Power adapter warranty 1 Year Power adapter warranty 1 year all other accessories (cables, remote controls, LED Light modules, etc)
PL50
(1st yr only)
     
F50HD      
F17HD      
F15      
F50      
F33      
F30      
U70       N/A N/A
U15       N/A N/A
U10       N/A N/A
355AF
(1st yr only)
     
M50      
CP series
(1st yr only)
     
SPB series
(1st yr only)
     
VP-1        
SPC300        
300AF        
300AF+
(1st yr only)
     
AV300P        
AV150        
AV130        
AP20T      
(excluding battery, battery is 1 Yr)
       
AVerpen        
(excluding battery, battery is 1 Yr)
     
All other models Please contact AVer's support team for warranty information

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

  • 2 Year Limited Warranty:
    All F Series, all M Series, all PL Series, 300AFHD
  • 1 Year Limited Warranty:
    AVerVision W series, U series, TabCam
  • 3 Month Limited Warranty:
    F70W rechargeable battery

Discontinued Products

Discontinued AVerVision Document Cameras, Power adapters, AVerPen and AVerKey products are covered under the 2-way Free RMA Shipping as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

  • Items that are abused
  • Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Wireless Cameras Warranty

  • 5-year limited warranty*
  • 5-year free 2-way RMA shipping*
  • 5-year worry-free standard advanced replacement*
  • Dedicated training staff
  • Technical support

* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below.

Advanced Replacement Program* and Free 2-way RMA shipping*

AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the entire duration of our product's standard warranty. This provides you with a rapid resolution and minimizes any downtime.

* Available for Continental USA/Alaska/Hawaii only.
*Click here for Warranty Service for Canada
Once the product is declared faulty by Technical Support, the faulty product must be returned (at the customer’s expense) to AVer. Following receipt, inspection and approval by AVer, the product will either be repaired or replaced at the discretion of AVer, and the replacement product will be sent to the customer at AVer’s expense.

Warranty and Return Policy

NOTE: The below policy relates to AVer Wireless Cameras (F70W, TabCam and W30).

Parts and Labor Warranty

AVer Information offers a 5 year warranty on the F70W and a 3 year warranty on all current W series and TabCam series. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. The following products are also covered by the "Worry Free" Advanced Replacement Program: F70W, W30 and TabCam Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Wireless Camera Accessories from the date of purchase unless otherwise stated.
- Available for Continental USA/Alaska/Hawaii Only.

Wireless Cameras Warranty Table

Product “Worry Free”
Advanced Replacement For Duration of Warranty
2-way Free RMA Shipping for duration of warranty 3 Year Product & power adapter warranty 5 Year Product & power adapter warranty Rechargeable battery warranty 1 Year all other accessories (excluding consumables)
F70W   1 year

Discontinued Wireless Cameras Warranty Table

Product “Worry Free”
Advanced Replacement For Duration of Warranty
2-way Free RMA Shipping for duration of warranty 3 Year Product & power adapter warranty 5 Year Product & power adapter warranty Rechargeable battery warranty 1 Year all other accessories (excluding consumables)
TabCam   1 year
W30   1 year

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

  • 2 Year Limited Warranty:
    F70W
  • 1 Year Limited Warranty:
    W30 and TabCam
  • 1 Year Limited Warranty:
    All Accessories
  • 3 Month Limited Warranty:
    F70W, W30 and TabCam rechargeable battery

Discontinued Products

Discontinued products are covered under the 2-way Free RMA Shipping as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

  • Items that are abused
  • Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Charge Carts Warranty

  • 10-year limited warranty (Mechanical)
  • Multi-year limited warranty (Electronics)
  • Technical support

Warranty and Return Policy

NOTE: The below policy relates to AVer Charge and Sync Carts.

Parts and Labor Warranty

AVer Information offers a 10 year mechanical and multi-year electronics warranty on its charge and sync solutions. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from manufactured defects. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Cart Accessories from the date of purchase unless otherwise stated.

* Available for USA and Canada only.
*Click here for Warranty Service for Canada
Once the product is declared faulty by Technical Support, the faulty product must be returned (at the customer’s expense) to AVer. Following receipt, inspection and approval by AVer, the product will either be repaired or replaced at the discretion of AVer, and the replacement product will be sent to the customer at AVer’s expense.

Charge Carts Warranty Table

Product 10 Year Mechanical Warranty 5 Year Electrical Warranty  1 Year all other accessories (excluding consumables)
B30
C20i
C30u
C30i
C36i+
E36c
S42i+
T18
X12

Discontinued Charge Carts Warranty Table

Product 10 Year Mechanical Warranty 5 Year Electrical Warranty  2 Year Electrical Warranty 1 Year all other accessories (excluding consumables)
C36i  
S40i  
L12i  
S36i  
TabSync  
TabChargeCT  
TabChargeCT2  
TabCharge  

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

  • 3 Year Parts & Labor On Mechanical Limited Warranty*
  • 1 Year Parts & Labor On Electrical Limited Warranty
(*affected on products purchsed after 1/1/2016)

Discontinued Products

Discontinued AVer charge and sync solutions are covered as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

  • Items that are abused
  • Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Interactive Flat Panel Warranty

  • 5-year limited warranty* (Applicable for CP654i / CP754i / CP864i / CP3-65i / CP3-75i / CP3-86i Only)
  • 5-year service from date of purchase* (Applicable for CP654i / CP754i / CP864i / CP3-65i / CP3-75i / CP3-86i Only)
  • Dedicated training staff
  • Exceptional service and support
* Available for Continental USA/Alaska/Hawaii only.
* 3-year limited warranty & service for CP65 / CP75 / CP86 Only
*Click here for Warranty Service for Canada
Once the product is declared faulty by Technical Support, the faulty product must be returned (at the customer’s expense) to AVer. Following receipt, inspection and approval by AVer, the product will either be repaired or replaced at the discretion of AVer, and the replacement product will be sent to the customer at AVer’s expense.

Warranty and Return Policy

NOTE 1: The below policy relates to AVer products purchased from an AVer authorized reseller or distributor.
NOTE 2: The below policy does not cover Any Product located outside the continental United States, Alaska and Hawaii.

Parts and Labor Limited Warranty

AVer offers a 3 year or 5 year limited warranty on its Interactive Flat Panel Product. During this period, AVer will repair or replace components of the Product that are tested as defective from manufactured defects in materials or workmanship. The Limited Warranty applies only if: (1) the Product is installed according to AVer's instruction provided to Customer and (2) the Product is not misused or abused, and there is no evidence of mishandling, neglect, modification or repair without the approval of AVer, or damage done to AVer's Products by anyone other than AVer. The following is not included under this Limited Warranty: (1) Misuse or abuse by the Customer; (2) normal wear and tear; (3) physical damage to AVer's Products as a result of unreasonable use and/or negligence; and (4) physical damage due to shipping damage.

AVer recommends that all its products be installed by a competent installer. Damage caused by substandard installation will be excluded from the warranty. AVer will not be liable for any damage to property or bodily injury resulting from improper, faulty or substandard installation.

This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all associated Accessories from the date of purchase unless otherwise stated.

Product Limited Warranty Period

Product Warranty Level
CP65 3 Year Service (from date of purchase)
CP75 3 Year Service (from date of purchase)
CP86 3 Year Service (from date of purchase)
CP654i 5 Year Service (from date of purchase)
CP754i 5 Year Service (from date of purchase)
CP864i 5 Year Service (from date of purchase)
CP3-65i 5 Year Service (from date of purchase), Including Android OPS
CP3-75i 5 Year Service (from date of purchase), Including Android OPS
CP3-86i 5 Year Service (from date of purchase), Including Android OPS

Product Limited Warranty Period

Product 1 Year Hardware Limited Warranty (from date of purchase)
Wall Mount Bracket
Mobile Cart (Part# MOBCART01)
OPS Mini Computer (Windows based, Part# IFI5OPS4I)
Accessories such as remote control, A/V cables, USB cable, Stylus Pen, power cable, etc.

Refurbished Product Limited Warranty Period

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.

Product 1 Year Hardware Limited Warranty (from date of purchase)
CP65 (Refurbished)
CP75 (Refurbished)
CP86 (Refurbished)
CP654i (Refurbished)
CP754i (Refurbished)
CP864i (Refurbished)
CP3-65i (Refurbished)
CP3-75i (Refurbished)
CP3-86i (Refurbished)

Product 6 Months Hardware Limited Warranty (from date of purchase)
Wall Mount (Refurbished)
Mobile Cart (Refurbished) (Part# MOBCART01)
OPS Mini Computer (Refurbished) (Windows based, Part# IFI5OPS4I)
Accessories such as remote control, A/V cables, USB cable, Stylus Pen, power cable, etc. (Refurbished)

 

Discontinued Products

Discontinued AVer Interactive Touch Panels are covered as long as the warranty period is still valid. Accessories carry a 6 month warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

  • Items that are abused
  • Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Other Limited Warranty Terms and Conditions Not Covered Above:

  1. Limited Warranty.
    For a period of time beginning on the date of purchase of the applicable product and extending as set forth in the Product Limited Warranty Period, AVer Information Inc. (“AVer”) warrants that the applicable product (“Product”) substantially conforms to AVer’s documentation for the product and that its manufacture and components are free of defects in material and workmanship under normal use. “You” as used in this agreement means you individually or the business entity on whose behalf you use or install the product, as applicable. This limited warranty extends only to You as the original purchaser. Except for the foregoing, the Product is provided “AS IS.” In no event does AVer warrant that You will be able to operate the Product without problems or interruptions, or that the Product is suitable for your purposes. Your exclusive remedy and the entire liability of AVer under this paragraph shall be, at AVer’s option, (a) repair the product using new or refurbished parts or (b) replace the product with a new or refurbished product (or comparable product). For purposes of this Limited Warranty, the term "Refurbished" is defined as a product or part that has been returned to its original manufacturer’s specifications. This warranty does not apply to (a) any Product on which the serial number has been defaced, modified, or removed, or (b) cartons, cases, batteries, cabinets, tapes, or accessories used with this product. This warranty does not apply to any Product that has suffered damage, deterioration or malfunction due to (a) accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the Product, (b) misapplication of service by someone other than the manufacturer’s representative, (c) any damage, loss or theft that occurs during return transit, or (d) any other causes that do not relate to a Product defect. The Warranty Period of any repaired or replaced Product shall be the longer of (a) the original Warranty Period or (b) thirty (30) days from the date of delivery of the repaired or replaced product.
  2. Limitations of Warranty.
    AVer makes no warranties to any third party. You are responsible for all claims, damages, settlements, expenses, and attorneys’ fees with respect to claims made against You as a result of Your use or misuse of the Product. This warranty applies only if the Product is installed, operated, maintained, and used in accordance with AVer specifications. Specifically, the warranties do not extend to any failure caused by (i) accident, unusual physical, electrical, or electromagnetic stress, neglect or misuse, (ii) fluctuations in electrical power beyond AVer specifications, (iii) use of the Product with any accessories or options not furnished by AVer or its authorized agents, or (iv) installation, alteration, or repair of the Product by anyone other than AVer or its authorized agents.
  3. Disclaimer of Warranty.
    Except As Expressly Provided Otherwise Herein And To The Maximum Extent Permitted By Applicable Law, Aver Disclaims All Other Warranties With Respect To The Product, Whether Express, Implied, Statutory Or Otherwise, Including Without Limitation, Satisfactory Quality, Course Of Dealing, Trade Usage Or Practice Or The Implied Warranties Of Merchantability, Fitness For A Particular Purpose Or Noninfringement Of Third Party Rights.
  4. Limitation of Liability.
    In no event shall aver be liable for indirect, incidental, special, exemplary, punitive, or consequential damages of any nature including, but not limited to, loss of profits, data, revenue, production, or use, business interruption, or procurement of substitute goods or services arising out of or in connection with this limited warranty, or the use or performance of any product, whether based on contract or tort, including negligence, or any other legal theory, even if AVer has advised of the possibility of such damages. Aver’s total, aggregate liability for damages of any nature, regardless of form of action, shall in no event exceed the amount paid by you to aver for the specific product upon which liability is based.
  5. Governing Law and Your Rights.
    This warranty gives You specific legal rights; You may also have other rights granted under state law. These rights vary from state to state.


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