Join the AVer team

The Inside Sales Support Specialist will report directly to the Connected Health VP of Sales Leader and will require direct communication and collaboration to support efforts in growing Connected Health sales revenue and elevating brand recognition. This role will involve direct communication with customers, channel partners, the sales team, logistics, and inter-department personnel.

Job Type: Full time
Location: Remote

• Manage a full sales-cycle from initial interest through sales activation, which includes creating and maintaining a database of current and potential customers.
• Build new relationships and strengthen existing relationships to create long-term business partners.
• Outbound calls and emails to understand potential and current customers’ needs and identify sales opportunities.
• Maintain active engagement with prospects, customers, and sales associates through multiple channels (phone, email, chat).
• Engage with prospective customers and businesses by phone calls and emails to inspire and educate on the benefits, demonstrate the advantages of Connected Health product, and personalize the experience to each customer and lead.
• Manage inbound, unsolicited prospect calls and convert them into sales.
• Answer potential customers’ questions, explain features and benefits of products, and send additional information via email.
• Recommend products that fit customer’s needs and requirements.
• Utilize upselling techniques to increase the opportunity size and encourage customers to try out new products.
• Ensure follow-up by passing leads to appropriate team members with Follow Up Task (calls to action), dates, materials, and samples shipped.
• Promptly respond to leads, and customer inquiries regarding product, service, tracking, and account.
• Follow up on demo/eval and feedback after delivery.
• Work on outbound cold calling and emailing to secure new business.
• Work with sales leader to close sales and contribute to achieving Connected Health sales targets.
• Maintain up-to-date process and product knowledge and value to our customers.
• Assist in hosting and supporting marketing events to continue to increase public awareness about Connected Health products and company updates.
• Log customer calls, samples information, claims, follow-up, and valuable intelligence in Salesforce.
• Maintain regular and accurate maintenance of customer account information in the database.
• Record details of customer interactions in Salesforce for future reference by CSR or other departments within the company.
• Follow up within 24-48 hours of all customer and sales requests.
• Manage and resolve customer complaints and discrepancies in a professional manner working with the sales leader and departments involved.
• Obtain and evaluate all relevant information to manage product inquiries.
• Promote new products, provide MSRP pricing, deal registration/bid pricing (upon manager and bid desk approval) service, and delivery information to customers in a timely manner.
• Direct communication with Connected Health sales leader and departments involved to provide accurate information regarding samples, customer orders, and inventory levels.
• Work cross-functionally to provide necessary customer information and assistance to Connected Health sales leader.
• Communicate and coordinate customer order requirements effectively with procurement, operation, CSR, reseller and distribution partners, sales, and products team.
• Flexibility to adjust and adapt to meet customer needs as well as internal requirements.
• Strong time management skills to meet team and individual deadlines.

• Strong and professional communication skills: by telephone, in person, and in writing.
• Must be able to work in a team environment to meet deadlines.
• Excellent listening skills.
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Success in qualifying opportunities involving multiple key decision makers.
• Organized, flexible, able to follow instructions and receive feedback.
• Exercises good judgment within defined procedures and practices to determine appropriate actions and problem-solve as needed.
• Strong attention to detail to ensure accuracy of orders and overall customer satisfaction.
• Bachelor's degree required; advanced degree preferred.
• Minimum of 2-3 years of previous B2B support experience desired, hardware or solution selling in healthcare experience preferred.
• Inside Sales experience preferred.
• Experience with CRM systems (Salesforce, etc.).
• Knowledge of Excel, Power Point, etc. Preferred experience with SAP for order processing, data gathering, data entry, etc.
• Knowledge of MS Office and MS Teams, Zoom, Webex, and other platforms.
• Willingness to travel as required (no more than 20% to 30% travel annually) to tradeshows and/or partner events.

AVer is looking for an experienced Audio-Visual Field Applications Engineer (FAE) to join our Team. If you enjoy training, troubleshooting, defining, escalating, and resolving audio visual equipment and system problems for customers, this is a great career opportunity for you!

Job Type: Full time
Location: Remote

• Develop and maintain in-depth knowledge of products and solutions, staying up-to-date with new features and updates
• Assist customers through the Customer Help Desk ticketing system, responding to end user requests in a timely manner
• Promptly answer and manage all customer support calls, accurately recording information in the AVer CRM system
• Demonstrate troubleshooting competency to effectively resolve hardware and software issues
• Conduct live demos for customers, end users, and channel partners
• Demonstrate self-motivation and effectively prioritize work activities, including customer support and other assigned tasks
• Collaborate effectively with cross-functional teams to achieve common goals
• Proficiently install and maintain various audiovisual systems commonly found in meeting rooms, such as projectors, cameras, and audio systems
• Develop and update technical documentation, for example: install guides and troubleshoot procedures
• Collect customer feedback and insights to contribute to product improvements and enhancements
• Develop product videos using company products and scripts
• Effectively manages tasks independently, demonstrating strong time management and multitasking abilities
• Collaborates cross-functionally with marketing, sales, and customer support teams to achieve common goals

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field
• At least 2 years of verifiable experience performing installation and integration functions in the Commercial/Pro Audio Video industry is preferred
• Collect, organize, compile, and present customer feedback and insights to drive product improvements and enhancements
• Experience in the technical healthcare industry, particularly working directly for a medical equipment/device manufacturer, is preferred
• Strong understanding of Ethernet (LAN) technologies
• Experience with Crestron, Extron, AMX, CTS, A+ and/or CTS-I is a plus
• Experience working with professional broadcast PTZ cameras such as Sony, Panasonic, Vaddio is a plus
• Strong organizational skills and attention to detail
• Work independently with strong time management skills and the capacity to multitask efficiently
• Cross functional interactions with Marketing, Sales and Customer Support teams
• Build a respectable relationship with the Customer (End User, GC, etc.)
• Willingness to travel as required (15% to 20% travel) to tradeshows and to potential customer visits

AVer Information Inc. is seeking an intelligent and responsible individual for our RMA/Repair Technician position. This individual will be responsible for RMA’s and to perform the duties of a repair technician as well as other job related activities within our Operations Department. This role will report to our Sr. Warehouse Manager and work with our RMA (Repair, Merchandise, & Authorization) and Operations Teams. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.

Job Type: Full time
Location: In office

• Perform testing, repairing and refurbishing all products including Document Cameras, Charging Carts, SIU & Pro Av Camera
• Responsible for the return process of all evaluation/demo units and credit processes
• Simulate, emulate and trouble-shooting customer’s issue, and repair or replace the device back to customers in a timely manner
• Update Firmware and perform product burn-in on all products when needed
• Record and maintain RMA parts inventory accurately
• Request, prepare, pack and ship end-user’s RMA parts inquiries
• Collect and provide feedback on product quality issues/new ideas to Product Management for product quality improvement
• Update RMA device serial number records in SAP
• Manage and coordinate shipping and receiving of return products with HQ
• Coordinate and collaborate return processes with Tech Support, Shipping and Financial departments
• Perform data analysis and generate daily and monthly RMA reports
• Cross train colleagues to share knowledge and expertise
• Other responsibilities as assigned

• BS/BA degree or higher preferred
• Minimum of 2 years’ experience in a Customer Support / RMA repair role
• Knowledge in Electro / Mechanical repair
• Detailed oriented with great organizational skills and the ability to multitask
• Cooperative team player with a positive attitude
• Knowledgeable in Word, Excel, Windows 7/10, Mac OS, and SAP system
• Excellent written and verbal communication skills
• Self-motivated, a quick learner, enthusiastic and professional