Join the AVer team

We are honored to be recognized as a 2021 Top Workplace in the Bay Area

Who we are

AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From accelerating learning in the classroom to improving campus security and increasing competitive advantage for business, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Interactive Flat Panels, Document Cameras, PTZ Cameras, HD Video Conferencing solutions, as well as Sync and Charge Carts. We strive to provide industry leading service and support that exceeds our customer's expectations. We are deeply committed to our community and the environment and employ stringent green processes in all we do.

What sets AVer apart from the rest? We'll let our employees tell you

“It's refreshing to work for company with strong ethical and community ties. The Leadership Team has proven that we can be successful (and profitable!) without compromising our core values.”
“I like the people. Everyone is respectful of each other. We have fun together, and work well together.”
“I like being able to face a challenge everyday and make a difference.”
“AVer has a warm and friendly culture.”
“Employees work hard and play hard, everyone is very focused and result oriented.”
“The people, the learning and the workplace environment are great. We have great products and I’m proud of them.”
“I like the teamwork mentality where everyone pitches in and provides feedback to come to the best solution.”
“I love working with products that truly make a difference and improve learning!”

The AVer culture

Integrity, Customer Service, Teamwork, Dedication, Discipline, Passion and Innovation are all values identified to be paramount to the on-going success of AVer. These seven core values play an essential role in identifying who we are, what we stand for and the characteristics we look for in our team members. We are committed to creating a culture of excellence through our company values.

Do you have what it takes to join the AVer team?

AVer is an industry leader and offers an innovative, dynamic and fast-paced working environment. There is a strong emphasis on teamwork and our employees are very passionate about our products and dedicated to providing excellent customer service. Our company and our employees are also dedicated to maintaining the highest level of integrity with our business practices and are focused on environmental sustainability and community outreach. Our corporate citizen program gives our employees numerous opportunities to make a positive impact on our communities. In addition to an exciting work atmosphere, AVer offers a comprehensive benefits package to our employees. If you are interested in joining the AVer team, please send your resume to

Job openings

Sales & Marketing

Inside Sales Support Specialist, Connected Health

Job Description

The Inside Sales Support Specialist will report directly to the Connected Health VP of Sales Leader and will require direct communication and collaboration to support efforts in growing Connected Health sales revenue and elevating brand recognition. This role will involve direct communication with customers, channel partners, the sales team, logistics, and inter-department personnel.

Job Type: Full time
Location: Remote

Duties and Responsibilities
  • Manage a full sales-cycle from initial interest through sales activation, which includes creating and maintaining a database of current and potential customers.
  • Build new relationships and strengthen existing relationships to create long-term business partners.
  • Outbound calls and emails to understand potential and current customers’ needs and identify sales opportunities.
  • Maintain active engagement with prospects, customers, and sales associates through multiple channels (phone, email, chat).
  • Engage with prospective customers and businesses by phone calls and emails to inspire and educate on the benefits, demonstrate the advantages of Connected Health product, and personalize the experience to each customer and lead.
  • Manage inbound, unsolicited prospect calls and convert them into sales.
  • Answer potential customers’ questions, explain features and benefits of products, and send additional information via email.
  • Recommend products that fit customer’s needs and requirements.
  • Utilize upselling techniques to increase the opportunity size and encourage customers to try out new products.
  • Ensure follow-up by passing leads to appropriate team members with Follow Up Task (calls to action), dates, materials, and samples shipped.
  • Promptly respond to leads, and customer inquiries regarding product, service, tracking, and account.
  • Follow up on demo/eval and feedback after delivery.
  • Work on outbound cold calling and emailing to secure new business.
  • Work with sales leader to close sales and contribute to achieving Connected Health sales targets.
  • Maintain up-to-date process and product knowledge and value to our customers.
  • Assist in hosting and supporting marketing events to continue to increase public awareness about Connected Health products and company updates.
  • Log customer calls, samples information, claims, follow-up, and valuable intelligence in Salesforce.
  • Maintain regular and accurate maintenance of customer account information in the database.
  • Record details of customer interactions in Salesforce for future reference by CSR or other departments within the company.
  • Follow up within 24-48 hours of all customer and sales requests.
  • Manage and resolve customer complaints and discrepancies in a professional manner working with the sales leader and departments involved.
  • Obtain and evaluate all relevant information to manage product inquiries.
  • Promote new products, provide MSRP pricing, deal registration/bid pricing (upon manager and bid desk approval) service, and delivery information to customers in a timely manner.
  • Direct communication with Connected Health sales leader and departments involved to provide accurate information regarding samples, customer orders, and inventory levels.
  • Work cross-functionally to provide necessary customer information and assistance to Connected Health sales leader.
  • Communicate and coordinate customer order requirements effectively with procurement, operation, CSR, reseller and distribution partners, sales, and products team.
  • Flexibility to adjust and adapt to meet customer needs as well as internal requirements.
  • Strong time management skills to meet team and individual deadlines.
  • Strong and professional communication skills: by telephone, in person, and in writing.
  • Must be able to work in a team environment to meet deadlines.
  • Excellent listening skills.
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
  • Success in qualifying opportunities involving multiple key decision makers.
  • Organized, flexible, able to follow instructions and receive feedback.
  • Exercises good judgment within defined procedures and practices to determine appropriate actions and problem-solve as needed.
  • Strong attention to detail to ensure accuracy of orders and overall customer satisfaction.
  • Bachelor's degree required; advanced degree preferred.
  • Minimum of 2-3 years of previous B2B support experience desired, hardware or solution selling in healthcare experience preferred.
  • Inside Sales experience preferred.
  • Experience with CRM systems (Salesforce, etc.).
  • Knowledge of Excel, Power Point, etc. Preferred experience with SAP for order processing, data gathering, data entry, etc.
  • Knowledge of MS Office and MS Teams, Zoom, Webex, and other platforms.
  • Willingness to travel as required (no more than 20% to 30% travel annually) to tradeshows and/or partner events.

Please apply at our online career portal here.

Sales & Marketing

AV Field Applications Engineer

Job Description

AVer is looking for an experienced Audio-Visual Field Applications Engineer (FAE) to join our Team. If you enjoy training, troubleshooting, defining, escalating, and resolving audio visual equipment and system problems for customers, this is a great career opportunity for you!

Job Type: Full time
Location: Remote

Duties and Responsibilities
  • Develop and maintain in-depth knowledge of products and solutions, staying up-to-date with new features and updates
  • Assist customers through the Customer Help Desk ticketing system, responding to end user requests in a timely manner
  • Promptly answer and manage all customer support calls, accurately recording information in the AVer CRM system
  • Demonstrate troubleshooting competency to effectively resolve hardware and software issues
  • Conduct live demos for customers, end users, and channel partners
  • Demonstrate self-motivation and effectively prioritize work activities, including customer support and other assigned tasks
  • Collaborate effectively with cross-functional teams to achieve common goals
  • Proficiently install and maintain various audiovisual systems commonly found in meeting rooms, such as projectors, cameras, and audio systems
  • Develop and update technical documentation, for example: install guides and troubleshoot procedures
  • Collect customer feedback and insights to contribute to product improvements and enhancements
  • Develop product videos using company products and scripts
  • Effectively manages tasks independently, demonstrating strong time management and multitasking abilities
  • Collaborates cross-functionally with marketing, sales, and customer support teams to achieve common goals
  • Bachelor’s degree in Electrical Engineering, Computer Science, or a related field
  • At least 2 years of verifiable experience performing installation and integration functions in the Commercial/Pro Audio Video industry is preferred
  • Collect, organize, compile, and present customer feedback and insights to drive product improvements and enhancements
  • Experience in the technical healthcare industry, particularly working directly for a medical equipment/device manufacturer, is preferred
  • Strong understanding of Ethernet (LAN) technologies
  • Experience with Crestron, Extron, AMX, CTS, A+ and/or CTS-I is a plus
  • Experience working with professional broadcast PTZ cameras such as Sony, Panasonic, Vaddio is a plus
  • Strong organizational skills and attention to detail
  • Work independently with strong time management skills and the capacity to multitask efficiently
  • Cross functional interactions with Marketing, Sales and Customer Support teams
  • Build a respectable relationship with the Customer (End User, GC, etc.)
  • Willingness to travel as required (15% to 20% travel) to tradeshows and to potential customer visits

Please apply at our online career portal here.


RMA / Repair Technician

Job Description

AVer Information Inc. is seeking an intelligent and responsible individual for our RMA/Repair Technician position. This individual will be responsible for RMA’s and to perform the duties of a repair technician as well as other job related activities within our Operations Department. This role will report to our Sr. Warehouse Manager and work with our RMA (Repair, Merchandise, & Authorization) and Operations Teams. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.

Job Type: Full time
Location: In office

Duties and Responsibilities
  • Perform testing, repairing and refurbishing all products including Document Cameras, Charging Carts, SIU & Pro Av Camera
  • Responsible for the return process of all evaluation/demo units and credit processes
  • Simulate, emulate and trouble-shooting customer’s issue, and repair or replace the device back to customers in a timely manner
  • Update Firmware and perform product burn-in on all products when needed
  • Record and maintain RMA parts inventory accurately
  • Request, prepare, pack and ship end-user’s RMA parts inquiries
  • Collect and provide feedback on product quality issues/new ideas to Product Management for product quality improvement
  • Update RMA device serial number records in SAP
  • Manage and coordinate shipping and receiving of return products with HQ
  • Coordinate and collaborate return processes with Tech Support, Shipping and Financial departments
  • Perform data analysis and generate daily and monthly RMA reports
  • Cross train colleagues to share knowledge and expertise
  • Other responsibilities as assigned
  • BS/BA degree or higher preferred
  • Minimum of 2 years’ experience in a Customer Support / RMA repair role
  • Knowledge in Electro / Mechanical repair
  • Detailed oriented with great organizational skills and the ability to multitask
  • Cooperative team player with a positive attitude
  • Knowledgeable in Word, Excel, Windows 7/10, Mac OS, and SAP system
  • Excellent written and verbal communication skills
  • Self-motivated, a quick learner, enthusiastic and professional

Please apply at our online career portal here.

Founded in 2008, AVer is an award-winning provider of technology and video collaboration camera solutions that improve productivity, enrich learning and achieve great things. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do.

AVer Information is an equal opportunity employer and we provide employment opportunities to all employees and applicants. AVer does not tolerate discrimination or harassment based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.

AVer USA - Winner of The Bay Area Top Workplaces Award
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