Who we are
AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From accelerating learning in the classroom to improving campus security and increasing competitive advantage for business, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Interactive Flat Panels, Document Cameras, PTZ Cameras, HD Video Conferencing solutions, as well as Sync and Charge Carts. We strive to provide industry leading service and support that exceeds our customer's expectations. We are deeply committed to our community and the environment and employ stringent green processes in all we do.
What sets AVer apart from the rest? We'll let our employees tell you
The AVer culture
Integrity, Customer Service, Teamwork, Dedication, Discipline, Passion and Innovation are all values identified to be paramount to the on-going success of AVer. These seven core values play an essential role in identifying who we are, what we stand for and the characteristics we look for in our team members. We are committed to creating a culture of excellence through our company values.
Do you have what it takes to join the AVer team?
AVer is an industry leader and offers an innovative, dynamic and fast-paced working environment. There is a strong emphasis on teamwork and our employees are very passionate about our products and dedicated to providing excellent customer service. Our company and our employees are also dedicated to maintaining the highest level of integrity with our business practices and are focused on environmental sustainability and community outreach. Our corporate citizen program gives our employees numerous opportunities to make a positive impact on our communities. In addition to an exciting work atmosphere, AVer offers a comprehensive benefits package to our employees. If you are interested in joining the AVer team, please send your resume to jobs.usa@AVer.com
Job openings
Sales & Marketing
AV Field Applications Engineer
AVer is looking for an experienced Audio-Visual Field Applications Engineer (FAE) to join our Team. If you enjoy training, troubleshooting, defining, escalating, and resolving audio visual equipment and system problems for customers, this is a great career opportunity for you!
Job Type: Full time
Location: Remote
- Develop and maintain in-depth knowledge of products and solutions, staying up-to-date with new features and updates
- Assist customers through the Customer Help Desk ticketing system, responding to end user requests in a timely manner
- Promptly answer and manage all customer support calls, accurately recording information in the AVer CRM system
- Demonstrate troubleshooting competency to effectively resolve hardware and software issues
- Conduct live demos for customers, end users, and channel partners
- Demonstrate self-motivation and effectively prioritize work activities, including customer support and other assigned tasks
- Collaborate effectively with cross-functional teams to achieve common goals
- Proficiently install and maintain various audiovisual systems commonly found in meeting rooms, such as projectors, cameras, and audio systems
- Develop and update technical documentation, for example: install guides and troubleshoot procedures
- Collect customer feedback and insights to contribute to product improvements and enhancements
- Develop product videos using company products and scripts
- Effectively manages tasks independently, demonstrating strong time management and multitasking abilities
- Collaborates cross-functionally with marketing, sales, and customer support teams to achieve common goals
- Bachelor’s degree in Electrical Engineering, Computer Science, or a related field
- At least 2 years of verifiable experience performing installation and integration functions in the Commercial/Pro Audio Video industry is preferred
- Collect, organize, compile, and present customer feedback and insights to drive product improvements and enhancements
- Experience in the technical healthcare industry, particularly working directly for a medical equipment/device manufacturer, is preferred
- Strong understanding of Ethernet (LAN) technologies
- Experience with Crestron, Extron, AMX, CTS, A+ and/or CTS-I is a plus
- Experience working with professional broadcast PTZ cameras such as Sony, Panasonic, Vaddio is a plus
- Strong organizational skills and attention to detail
- Work independently with strong time management skills and the capacity to multitask efficiently
- Cross functional interactions with Marketing, Sales and Customer Support teams
- Build a respectable relationship with the Customer (End User, GC, etc.)
- Willingness to travel as required (15% to 20% travel) to tradeshows and to potential customer visits
Please apply at our online career portal here.
Administration
RMA / Repair Technician
AVer Information Inc. is seeking an intelligent and responsible individual for our RMA/Repair Technician position. This individual will be responsible for RMA’s and to perform the duties of a repair technician as well as other job related activities within our Operations Department. This role will report to our Sr. Warehouse Manager and work with our RMA (Repair, Merchandise, & Authorization) and Operations Teams. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.
Job Type: Full time
Location: In office
- Perform testing, repairing and refurbishing all products including Document Cameras, Charging Carts, SIU & Pro Av Camera
- Responsible for the return process of all evaluation/demo units and credit processes
- Simulate, emulate and trouble-shooting customer’s issue, and repair or replace the device back to customers in a timely manner
- Update Firmware and perform product burn-in on all products when needed
- Record and maintain RMA parts inventory accurately
- Request, prepare, pack and ship end-user’s RMA parts inquiries
- Collect and provide feedback on product quality issues/new ideas to Product Management for product quality improvement
- Update RMA device serial number records in SAP
- Manage and coordinate shipping and receiving of return products with HQ
- Coordinate and collaborate return processes with Tech Support, Shipping and Financial departments
- Perform data analysis and generate daily and monthly RMA reports
- Cross train colleagues to share knowledge and expertise
- Other responsibilities as assigned
- BS/BA degree or higher preferred
- Minimum of 2 years’ experience in a Customer Support / RMA repair role
- Knowledge in Electro / Mechanical repair
- Detailed oriented with great organizational skills and the ability to multitask
- Cooperative team player with a positive attitude
- Knowledgeable in Word, Excel, Windows 7/10, Mac OS, and SAP system
- Excellent written and verbal communication skills
- Self-motivated, a quick learner, enthusiastic and professional
Please apply at our online career portal here.
Founded in 2008, AVer is an award-winning provider of technology and video collaboration camera solutions that improve productivity, enrich learning and achieve great things. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do.
AVer Information is an equal opportunity employer and we provide employment opportunities to all employees and applicants. AVer does not tolerate discrimination or harassment based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.
