April 1, 2020
We understand the challenges you are experiencing as we all grapple with the COVID-19 virus pandemic and the changes to our daily lives. We at AVer are committed to servicing our customers and partners more than ever while providing safe remote work arrangements for our employees by following the shelter in place orders. While we are taking the upmost precautions for our warehouse team, we are still able to ship and fulfill your orders as normal to get you the technology products you need.
AVer has a number of resources available to you whether you must now "work from home" or "teach from home" including the following:
- Our industry-leading customer support is fully operational and can be reached via web, email or phone at https://averusa.com/support/; support.usa@aver.com or 1 (877) 528 7824.
- Live support via phone or online chat is available Monday through Friday between 8:30am and 5:00pm Pacific Standard Time.
- Our Knowledge Base self-service features answers to many of your common questions at https://averusa.force.com/support/s/
- Our K-12 Learn-from-Home resources page has a number of tips, guides and videos for educators to drive distance learning at https://averusa.com/education/learn-from-home.
Things are changing week to week so please visit us for updates as they become available. We are in this together and will continue to do whatever it takes to provide the best customer experiences for you.
Thank you,
The AVer Team
