Document Camera Warranty

• 5-year limited warranty*
• 5-year free 2-way RMA shipping*
• 5-year worry-free standard advanced replacement*
• Dedicated training staff
• Technical support

Each day over ½ million classrooms use AVer solutions to inspire the next generation of engineers, doctors, artists and entrepreneurs. We are honored to be part of the future in the making. That's why offering America's best doc cam warranty isn't simply about having the best warranty in the industry. It's about making sure that we build products worthy enough to be the choice of educators and that our products stand up to years of constant use. It's why we have spent years making sure that we anticipated, tested and fixed any issue, no matter how big or small. America's best doc cam warranty is our pledge to you to always maintain a high degree of quality and reliability.

* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below.

Advanced Replacement Program* and Free 2-way RMA shipping*

AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the entire duration of our product's standard warranty. This provides you with a rapid resolution and minimizes any downtime. AVer will even ship you a replacement system, before you ship back the defective unit. We will also take care of any associated shipping costs with our free 2-way RMA shipping assistance. Simply call our toll-free customer service line hotline at 1-877-528-7824 and we will help you with this process along with sending you a pre-paid shipping label for the return of our document camera. All you need is the product serial number and you are all set.

* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below

Warranty and Return Policy

Parts and Labor Warranty

Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Document Camera Accessories and AVerKey product from the date of purchase unless otherwise stated.
* Available for Continental USA/Alaska/Hawaii Only.

Document Cameras Warranty Table

 

Discontinued Document Cameras Warranty Table

 

Refurbished Product Limited Warranty

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

• 2 Year Limited Warranty:
  All F Series, all M Series, all PL Series, 300AFHD
• 1 Year Limited Warranty:
  AVerVision W series, U series, TabCam
• 3 Month Limited Warranty:
  F70W rechargeable battery

Discontinued Products

Discontinued AVerVision Document Cameras, Power adapters, AVerPen and AVerKey products are covered under the 2-way Free RMA Shipping as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

• Items that are abused
• Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Wireless Cameras Warranty

• 5-year limited warranty*
• 5-year free 2-way RMA shipping*
• 5-year worry-free standard advanced replacement*
• Dedicated training staff
• Technical support

* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below.

Advanced Replacement Program* and Free 2-way RMA shipping*

AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the entire duration of our product's standard warranty. This provides you with a rapid resolution and minimizes any downtime.

* Available for Continental USA/Alaska/Hawaii only.

Warranty and Return Policy

Parts and Labor Warranty

Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Wireless Camera Accessories from the date of purchase unless otherwise stated.
- Available for Continental USA/Alaska/Hawaii Only.

Wireless Cameras Warranty Table

Discontinued Wireless Cameras Warranty Table

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

• 2 Year Limited Warranty:
  M70W, M15W, F70W
• 1 Year Limited Warranty:
  W30 and TabCam
• 1 Year Limited Warranty:
  All Accessories
• 3 Month Limited Warranty:
  All camera rechargeable battery

Discontinued Products

Discontinued products are covered under the 2-way Free RMA Shipping as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

• Items that are abused
• Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Charging Cart Warranty

• 10-year limited warranty (Mechanical)
• Multi-year limited warranty (Electronics)
• Technical support

Warranty and Return Policy

Parts and Labor Warranty

AVer Information offers a 10 year mechanical and multi-year electronics warranty on its charge and sync solutions. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from manufactured defects. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Cart Accessories from the date of purchase unless otherwise stated.

* Available for USA and Canada only.

Charge Carts Warranty Table

Discontinued Charge Carts Warranty Table

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

• 3 Year Parts & Labor On Mechanical Limited Warranty*
• 1 Year Parts & Labor On Electrical Limited Warranty

(*affected on products purchsed after 1/1/2016)

Discontinued Products

Discontinued AVer charge and sync solutions are covered as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

• Items that are abused
• Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Video Conference Camera Warranty

Limited Warranty

AVer Information Inc. offers a 3-year parts and labor warranty for the EVC, VC and CAM series, and a 2-year parts and labor warranty for the EMC, H series and VCBridge from the date of purchase unless otherwise stated. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. All AVer video conferencing systems qualify for one year of advanced replacement upon product registration (valid for one year from date of purchase). Click here to view the full advanced replacement program. This Limited Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians.

All EVC, VC, CAM, and HVC series solutions: 3 Year Warranty with 1 Year of advanced replacement*

* Activated upon product registration; 1 year advanced replacement available for Continental USA/Alaska/Hawaii only

Refurbished Product Limited Warranty

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.

• 1 Year Limited Warranty:
  All VC, CAM & VB Series

Out of Warranty Parts Repaired or Replaced Limited Warranty

The term "Parts Repaired or Replaced" is defined as a unit having a part repaired or replaced that has been returned to its original manufacturer's specifications. AVer Parts Repaired have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.

• 6 Months Limited Warranty:
  All VC, CAM, VB, FONE & CP Series

Defective Item Return Guidelines

• Clearly mark the RMA number on the shipping box (Contact support to obtain a RMA number)
• Provide a copy of your proof of purchase, such as your sales invoice or sales order
• Include a written description of the reason for return for each returned product

Free 2-way RMA Shipping (Continental USA/Alaska/Hawaii Only)

Products that qualify for RMA include free 2-way shipping. Once the RMA is processed, the user will receive an email with a pre-paid shipping label to use for the return of a defective product. Upon repair, AVer cover the shipping cost to return the unit back to the user. 2-way shipping does not apply to products that are physically damaged or out of warranty.

AVer will NOT pay for 2 way shipping if the product is:

• Out of warranty
• Physically damaged by user
• Stock rotation by channel

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period

Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period

Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions

• Items that are abused
• Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee

A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items

If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

PTZ/Auto Tracking Camera Warranty

Please visit Pro AV PTZ/Auto Tracking Cameras and AVerCare Limited Warranty