Please contact Technical Support or call 408-942-2118 to determine if your product(s) is a defective product for repair or replacement. You will need to obtain a Ticket ID number before you can submit your RMA Request. You must get an RMA number before returning any product. Products returned without an RMA number referenced on the outside of the shipping box will be refused by our receiving department.
Once you receive your RMA number from our RMA department by e-mail, you can check RMA Status using your assigned Ticket ID number or RMA number.
All Returns must be mailed to the following address with RMA number clearly denoted:
AVer Information Inc. - NVD RMA Department
668 Mission Ct., Fremont, CA 94539