RMA Request and Status

Product Support

Please contact Technical Support or call 408-942-2118 to determine if your product(s) is a defective product for repair or replacement. You will need to obtain a Ticket ID number before you can submit your RMA Request. You must get an RMA number before returning any product. Products returned without an RMA number referenced on the outside of the shipping box will be refused by our receiving department.

RMA Status

Once you receive your RMA number from our RMA department by e-mail, you can check RMA Status using your assigned Ticket ID number or RMA number.

Shipping Instructions

All Returns must be mailed to the following address with RMA number clearly denoted:
Mailing Address:
AVer Information Inc. - NVD RMA Department
RMA# Xxxxxxxxxx
668 Mission Ct., Fremont, CA 94539

Contact us

Toll-free: 1(877)528-7824

Local: 1(408)263-3828

Fax: 1(408)263-8132

Fax(RMA): 1(408)263-3822

support.usa@aver.com