Join the AVer Team

We are honored to be recognized as a 2014 Top Workplace in the Bay Area

Who We Are

AVer is an award-winning provider of visual collaboration and education technology solutions that improve productivity and enrich lives. From accelerating learning in the classroom to increasing competitive advantage for businesses, AVer solutions leverage the power of technology to help people connect with one another to achieve great things. Our product portfolio includes USB Video Conferencing Camera Systems, Document Cameras as well as Sync and Charge Solutions for Mobile Devices. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do.

What sets AVer apart from the rest? We'll let our employees tell you.

“ It's refreshing to work for company with strong ethical and community ties. The Leadership Team has proven that we can be successful (and profitable!) without compromising our core values. ”
” I like the people. Everyone is respectful of each other. We have fun together, and work well together. ”
” I like being able to face a challenge everyday and make a difference. ” ” AVer has a warm and friendly culture. ” ” Employees work hard and play hard, everyone is very focused and result oriented. ”
” The people, the learning and the workplace environment are great. We have great products and I’m proud of them. ”
” I like the teamwork mentality where everyone pitches in and provides feedback to come to the best solution. ”
” I love working with products that truly make a difference and improve learning!”

The AVer Culture

Integrity, Customer Service, Teamwork, Dedication, Discipline, Passion and Innovation are all values identified to be paramount to the on-going success of AVer. These seven core values play an essential role in identifying who we are, what we stand for and the characteristics we look for in our team members. We are committed to creating a culture of excellence through our company values.

Do you have what it takes to join the AVer team?

AVer is an industry leader and offers an innovative, dynamic and fast-paced working environment. There is a strong emphasis on teamwork and our employees are very passionate about our products and dedicated to providing excellent customer service. Our company and our employees are also dedicated to maintaining the highest level of integrity with our business practices and are focused on environmental sustainability and community outreach. Our corporate citizen program gives our employees numerous opportunities to make a positive impact on our communities. In addition to an exciting work atmosphere, AVer offers a comprehensive benefits package to our employees. If you are interested in joining the AVer team, please send your resume to jobs.usa@AVer.com

Job Openings


RMA / Repair Technician  
 

RMA / Repair Technician

AVer Information Inc. is seeking an intelligent and responsible individual for our RMA/Repair Technician position. This individual will be responsible for RMA's and to perform the duties of a repair technician as well as other job related activities within our Operations Department. This role will report to our Warehouse Supervisor and work with our RMA and Operations Teams. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.

Responsibilities:

  • Perform testing, repairing and refurbishing all products including Document Cameras, Charging Carts and Flat Panel TVs
  • Responsible for the return process of all evaluation/demo units and credit processes
  • Simulate, emulate and trouble-shooting customer's issue, and repair or replace the device back to customers in a timely manner
  • Update Firmware and perform product burn-in on all products when needed
  • Record and maintain RMA parts inventory accurately
  • Request, prepare, pack and ship end-user's RMA parts inquiries
  • Collect and provide feedback on product quality issues/new ideas to Product Management for product quality improvement
  • Update RMA device serial number records in SAP
  • Manage and coordinate shipping and receiving of return products with HQ
  • Coordinate and collaborate return processes with Tech Support, Shipping and Financial departments
  • Answer customers' inquiries regarding return status and product questions
  • Perform data analysis and generate daily and monthly RMA reports
  • Cross train colleagues to share knowledge and expertise
  • Other responsibilities as assigned

Requirements:

  • College BS degree or higher required
  • Minimum of 2 years' experience in a Customer Support / RMA repair role
  • Knowledge in Electro / Mechanical repair
  • Detailed oriented with great organizational skills and the ability to multitask
  • Cooperative team player with a positive attitude
  • Knowledgeable in Word, Excel, and SAP system etc.
  • Excellent written and verbal communication skills
  • Self-motivated, a quick learner, enthusiastic and professional

 

Please send your resume and salary history/requirements as an attachment to jobs.usa@aver.com. AVer Information Inc. is an equal opportunity employer. We offer our full time employees a comprehensive benefits package and matching 401(k) plan.

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